Shipping & Delivery Policy

Rates, handling times, tracking, international shipping, and delay guidance.

How shipping works Choose a delivery method at checkout. The price and label come from the shipping methods configured in admin — totals update as soon as you pick an option. You will receive a confirmation email after placing the order, and tracking details once the parcel ships. Shipping rates MethodCostEstimated deliveryNotes Standard delivery$5.003–5 business daysEveryday shipping for most domestic orders. Free shipping$0.003–5 business daysUnlocks automatically when the cart is $75 or more. Express$12.001–2 business daysAvailable when enabled by the merchant in admin. Overnight$25.00Next business dayCutoff times apply; weekends and holidays excluded. Admins can add local pickup, carrier rules, or regional rates under Shipping methods. Merchants edit this page anytime from CMS → Pages. Handling and processing times In-stock items — typically packed within 1–2 business days after payment confirmation (or after COD acceptance rules are met). Pre-order or backorder — ship dates appear on the product page when available; confirmation emails include the expected window. Business days — Monday through Friday, excluding public holidays at the fulfillment location. Orders placed after the daily cutoff may start processing the next business day. Tracking your shipment Sign in and open My orders for live status, payment, and shipping method. Use the link in your order confirmation or shipping email (guests included). When a carrier tracking number is available, it appears on the order detail page and in email. More detail: Order Tracking. Still stuck? See the FAQ or help center. International shipping When international methods are enabled, duties, taxes, and customs delays are the buyer’s responsibility unless stated otherwise at checkout. Delivery times for cross-border parcels are estimates and often longer than domestic Standard or Express. Provide a complete address including postal code and phone number for customs clearance. Restricted or prohibited items cannot ship to certain destinations. Failed delivery due to incomplete customs information may incur return fees. Delays and exceptions Delivery windows are estimates. Carriers may take longer during peak seasons, severe weather, strikes, or customs holds — track your order for live status. If your parcel is marked delivered but you cannot find it, check with neighbors and building staff, then contact us within a few days with your order number. Damaged or wrong items are covered under our Refund & Return Policy. Need help? Visit Contact us or email support@example.com with your order number.