Refund & Return Policy

30-day returns, eligibility, restocking, and step-by-step refund process.

1. Overview We want you to be happy with every purchase. Most unused items can be returned within 30 days of delivery when they meet the conditions below. Personalized, perishable, digital, or final-sale items may be excluded — check the product page before you buy. Keep your confirmation email and order number handy — it makes returns and refunds much faster. 2. Eligibility conditions Return request started within 30 days of the delivery date (or estimated delivery if tracking is missing). Item is unused, unwashed, and in original packaging with all tags, accessories, and manuals included. Proof of purchase (order number) is provided via My orders or email. Item is not marked final sale, opened hygiene-sensitive, or custom-made unless defective. Wrong, damaged, or defective items are always eligible — contact us promptly with photos. Warranty coverage after the return window may still apply under the Warranty & Authenticity Guarantee. 3. Restocking fee Returns that arrive incomplete, used, or without original packaging may be refused or subject to a restocking fee of up to 15% of the item price, at our discretion. No restocking fee applies when the return is our fault (wrong item, defect, or shipping damage). 4. Step-by-step refund process Start the return — Sign in, open the order from My orders, and request a return from the order detail page. Guests may email support with the order number and reason. Receive instructions — We confirm eligibility and send packing and label instructions (prepaid label when the return is our fault; otherwise return shipping may be your responsibility). Pack securely — Use the original box when possible, include all accessories, and write the order number on a note inside the parcel. Ship the parcel — Drop it off with the carrier specified in our instructions and keep the drop-off receipt. Inspection — After we receive the return, we inspect it within a few business days. Refund issued — Approved refunds go to the original payment method. When an admin issues a store voucher instead, it appears under My vouchers. 5. Refund timing and shipping fees Bank or card refunds often appear within 5–10 business days after we process them; timing depends on your provider. Offline methods (bank transfer, COD, check) are refunded using the path we confirm by email. Original shipping fees are refunded only when the return is our fault (damaged, wrong item, or lost parcel we replace). Return shipping costs are yours unless we provide a prepaid label for an error on our side. 6. Exchanges Prefer a different size, color, or model? Return the original item under this policy, then place a new order — or contact us and we will advise the fastest path for your case. Stock is not reserved until the new order is placed. 7. Non-returnable items Gift cards and downloadable content (when offered). Items damaged by misuse, unauthorized modification, or normal wear after delivery. Products missing serial numbers or authenticity seals when those were required on the packaging. 8. Contact Questions? Read the FAQ, visit Shipping & Delivery, or reach us via Contact us.