Order Tracking
How to track shipments from your account and confirmation email.
Track your order in two ways Every confirmed order can be followed from your customer account or from the links in your confirmation and shipping emails. Status updates cover payment, packing, shipment, and delivery. Option 1 — Track from your account Sign in to the storefront. Open My orders. Select the order to see status, payment method, shipping method, and any carrier tracking number once available. Guests who created an account at checkout can use the same path after verifying their email. Option 2 — Track from email Open the order confirmation email sent after checkout. Use the order link to view details (some installs require the same browser session or a signed link). When the parcel ships, a shipping email may include the carrier name and tracking number. Tip: Add support@example.com to your address book so confirmation messages do not land in spam. What each status usually means StatusMeaning Pending / awaiting paymentOrder received; waiting for offline payment confirmation when applicable. ProcessingPayment accepted; warehouse is packing your items. ShippedParcel handed to the carrier; tracking may appear here. DeliveredCarrier reports delivery — check the address and neighbors if missing. Cancelled / refundedOrder stopped or money returned per our policies. Missing email or stuck status? Check spam and search for your order number. Confirm the email on your account is correct. Allow 1–2 business days after payment for processing before expecting a ship notice. Read Shipping & Delivery for handling times and delay causes. Still need help? Contact us with your order number, or browse the FAQ and help center.
Order Tracking